Customer Care Executive @ WIPRO BPO.

Experience:0 - 4 Years
Location:Pune
Education:UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type:BPO/ITES /CRM/Transcription

Functional Area:ITES/BPO/KPO, Customer Service, Ops.

Job Description
Roles and Responsibilities: Provide prompt and quick resolutions to customer quires.
Skill & Job Requirements: Working knowledge of PCs e.g. MS Office with reasonable keyboard skills Knowledge of Desktops, Generic understanding of customer service Excellent spoken English and reasonably good written communication skills Excellent listening skills Team player Reasonable analytical skills
Desired Candidate Profile
Experience: 0-3 Years

Skills: Responsible for customer service,Turnaround within set time frames,Minimize customer dissonance, Optimize charge out and cost per transaction. Monitor customer satisfaction levels and participate in developing improvement plans. Implementation of new negotiated facilities services and programmes. Ensure accurate documentation of customer profiles. Handle written customer correspondence on behalf of operations. Communicate with operations staff on client issues, policy change etc. Maintain customer and vendor databases.

Area of expertise: Operations
Company Profile
Wipro BPO has been a critical partner to all its customers in achieving their business goals. Wipro BPO services customers in various industries including Banking & Capital Markets, Insurance, Travel & Hospitality, Hi-Tech Manufacturing, Telecom & Healthcare sectors. With over 19,000 people, operating out of 9 different locations (India and Eastern Europe). Wipro BPO also has deep expertise in delivering process specific solutions in areas like Finance & Accounting, Procurement, HR Services, Loyalty Services and Knowledge Services.
Contact Details
Company Name:Wipro BPO Solutions Ltd
Website:http://www.careers.wipro.com/bpo
Executive Name:Vaibhav Arora
Address:Wipro BPO Solutions Ltd
FC ANNEX, 1215, Shivaji Nagar
Fergusson College road
Lane opp FC College, Next to Tata Motors Finance
Pune - Maharashtra ,INDIA 01
Telephone:0091-020-32317530