Job Description *Answer inbound calls
*Document the calls to ensure all information is captured
*Ensure one time call resolution
*Maintain accuracy of information given and documented
*Adhere to standard operating procedures required by the process
*Attend briefings, trainings/refresher sessions and meetings as required
*Should be able to work in roational night shifts
Desired Profile *Excellent Communication skills
*Logical reasoning and analytical skills
*Ability to work with speed and accuracy
*Prioritizing and organizing skills
*Team working
Experience 1 - 3 Years
Industry Type BPO/ITES /CRM/Transcription
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Telephone 9823727207
Email rajiv.ramchandran@wnsgs.com
Saturday, April 4, 2009
Want BPO Professionals(Fresher/Experienced)/ Call 9823727207
Posted by fresher and exp walkin job at 6:48 AM
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