Technical Support (Voice Based)-WALKIN- 18 May between 2pm-5pm

Job Description Technical Support Analyst - This person is expected to answer end user calls and / or work on end user emails.
Answers calls and / or process emails.

- Analyze the request.

- Provide first level support on Desktops, Peripherals, Servers and Office automation products for external clients.

- ID administration on all authorized internal applications and systems. (Training would be provided.)

- Troubleshooting Applications and Systems as per the script in our knowledge base.

- Log all the calls / tickets on our internal ticketing system as per procedures and processes.

- Assign tickets to respective workgroups as per script where applicable.

- Escalate as per process.
Desired Profile Handle additional helpdesk responsibilities as required.

- Flexibility to work non-traditional hours/shifts

- Adherence to shift timings.

- Works in coordination with the shift lead and managers.

- Does not take unscheduled and unapproved leaves.

- Quality and time conscious.

- Respects and follows company’s values and business guide lines
- Excellent English Verbal and Written Communication.

-

- Certifications Required:

- MCSA / MCSE

- Optional: Cisco / Novell / Lotus Notes etc
Experience 1 - 3 Years
Industry Type IT-Software/ Software Services
Functional Area Application Programming, Maintenance
Education UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Bengaluru/Bangalore
Keywords Voice Support,Service Desk
Contact Aravind Krishnamurthy
Cambridge Solutions Ltd
#33, Coconut Grove, I
18th Main,
6th Block, Koramangala,
Bangalore,Karnataka,INDIA 560095