Walk-In for an Interview, from 14th to 18th April 2009

Walk-In for an Interview, from 14th to 18th April 2009 (except for Sat & Sun) from 11Am to 4Pm
Venue: Microland Ltd,
100 feet road, Kormanagala 7th block,
opp to HDFC Bank, Bangalore.
Also Candidates can call or mail their resumes.

Job Profile:
Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion Client specific tools, Customer Care Procedures. Provide Microland Solution Network feedback at all times.
Basics of Computers including Operating Systems, hardware and internet.
Basic PC Hardware / A+ Certification / CCNA or MCSC Certification will be added advantage.

Desired Candidate Profile
Huge Requirement for Freshers – Graduates of any discipline for e.g: B.A, BCom, BSc, BE, BTech, BCA/ any Diplome Holders for e.g: ITI, Polytechnic etc (10+2+3)may apply. Strictly qualified Graduates or Post garduates or diploma holders only(No Live Backlogs).Good comm skills must plus basic technical knowledge.