Walk-in interviews for Tech Support Executive from 24th March to 26th March, from 11Am to 4Pm (No interviews to happen on Sat and Sun).

Venue:
Microland Ltd, 100 feet road,
Kormanagala 7th block, opp to HDFC Bank, Bangalore.
Also Candidates can call or mail their resumes.
Email Address:tsr@microland.com
Telephone:91-080-39180095


Job Profile:
Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion Client specific tools, Customer Care Procedures. Provide Microland Solution Network feedback at all times.
Basics of Computers including Operating Systems, hardware and internet.
Basic PC Hardware / A+ Certification / CCNA or MCSC Certification will be added advantage.